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Request for Proposal (RFP)

Uncovered Counties RFP - Phase 1

211 Illinois seeks proposals from experienced vendors who operate 24 hours call centers with a history of providing information and referral (I&R) services in the United States. We are releasing a series of 2-1-1 service RFPs in several phases. This phase 1 RFP is to select existing or new contact center partners to provide 2-1-1 information and referral services to Illinois residents within twelve (12) uncovered counties.

Release Date: May 7, 2024

Questions Deadline: May 17, 2024

Letter of Intent (LOI) Deadline: May 17, 2024

Application Deadline: May 28, 2024

Questions and a Letter of Intent (LOI) can be submitted after registering for our partner portal. Only approved LOIs will have access to apply.  

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