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Network Coordination & Reporting

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Accessibility, Accountability, and Alignment Matters!

211 Illinois coordinates the 211 Illinois Statewide Network and leverages local expertise and knowledge to build stronger communities. We work collaboratively with our 2-1-1 service partners to strengthen and enhance statewide services. We focus on service quality, consistency of service, alignment, standardization, and collaboration.

We provide guidance and technical support to the statewide network around best practices and standard alignment. We also monitor progress around best practices, standard alignment, and service quality.

Centralized 211 Impact Reporting

211 Illinois has gathered available data from the Statewide Network partners into a centralized business intelligence system to better understand community trends and 2-1-1 service impact across Illinois. We report annually to the state about 2-1-1 service impact and publish an annual report. We have published a dashboard displaying community trends and 2-1-1 service impact across Illinois. These dashboards are available to the public.

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If you are interested in learning more about our statewide network, please complete our partner form and we will be in touch.