211 Services

211 Illinois Map

211 Contact Centers

211 DuPage

211 DuPage is a free confidential information and referral service that provides a central access point to local health and human services 24-hours a day, 365 days a year. 211DuPage is an important resource for the citizens of DuPage County because it’s the number to call when you don’t know who to call.

Trained Information and Referral Specialists will help residents assess their needs and provide the resources to address those needs all in a onestop access point. Streamlining the process of seeking help for the residents of DuPage County.

Parent Organization: DuPage County Government
211 Launch Date: November 2022
Contact Person: Gina Strafford-Ahmed
gina.strafford@dupagecounty.gov
630-407-6444
Website: https://211dupage.gov
Inform USA Accredited: In Process
Interested in Expansion: Yes (Limited)
Counties Served: DuPage
Center Agent Full-time Equivalent Count: 5
Center Agents Inform USA Certified: 20%
Customer Satisfaction Rate in the last year: NA
Database Curator Fulltime Equivalent Count: 1.5
Database Curator Inform USA Certified: 100%
Percentage of Database Updated in last year: 93%

Parent Organization: United Way of Lake County 211
Launch Date: September 2019
Contact Person: Kristi Long
Kristi.long@uwlakeco.org
847-775-1019
Website: https://211lakecounty.org/
Inform USA Accredited: Yes
Interested in Expansion: Yes
Counties Served: Lake
Center Agent Full-time Equivalent Count: 18
Center Agents Inform USA Certified: 6
Customer Satisfaction Rate in the last year: 84%
Database Curator Fulltime Equivalent Count: .6
Database Curator Inform USA Certified: 2
Percentage of Database Updated in last year: 100%

211 Lake County

United Way of Lake County unites leadership and resources to create lasting change that will improve and save lives in Lake County, Illinois. 211 is Lake County’s One-stop-shop for help!

Lake County residents can connect with a wide arrange of service by phone or text, and an expert navigator will guide them to the help they need, regardless of the time of day, the language they speak, or where they live. 211 is transforming the way the United Way of Lake County helps thousands of our residents connect with essential health and human services to improve and save lives.

211 Heart of Illinois

Every day, individuals go without essential services while help is readily available.

The Heart of Illinois United Way and Advanced Medical Transport of Central Illinois partner to provide Heart of Illinois 2-1-1, a comprehensive information and referral line to connect callers to critical health and human care programs.

Contact 211 or 309-999-4029 – 211 is free, confidential, and available 24 hours a day, 365 days a year.

Parent Organization: Heart of Illinois United Way
211 Launch Date: May 2013
Contact Person: Nicole Wilson
nicole.wilson@local.unitedway.org
309-674-5181
Website: 211hoi.org
Inform USA Accredited: No
Interested in Expansion: No
Counties Served: Fulton, Marshall, Peoria, Putnam, Stark, Tazewell, and Woodford
Center Agent Full-time Equivalent Count: 3
Center Agents Inform USA Certified: 0%
Customer Satisfaction Rate in the last year: NA
Database Curator Full-time Equivalent Count: 3
Database Curator Inform USA Certified: 0%
Percentage of Database Updated in last year: 100%

Parent Organization: PATH Crisis
211 Launch Date: February 2009
Contact Person: Adam Carter
acarter@pathcrisis.org
309-718-1209
Website: https://www.navigateresources.net/path/
Inform USA Accredited: Yes
Interested in Expansion: Yes
Center Agent Full-time Equivalent Count: 2.5
Center Agents Inform USA Certified: 0%
Customer Satisfaction Rate in the last year: NA
Database Curator Fulltime Equivalent Count: 5
Database Curator Inform USA Certified: 60%
Percentage of Database Updated in last year: NA

211 PATH

PATH has been providing some form of telephone based crisis and information and referral assistance since 1971, so the nature of handling 211 calls is deeply embedded in our organization’s foundation. With a mix of volunteer and funded positions, we provide primary 24-hour call support to upwards of 80% of Illinois and backup support for additional counties. We also answer after-hours calls for several McLean County based organizations (Stepping Stones, Project Oz, et al). Supporting this (and our 988 call center) is one of the largest and most robust accredited crisis databases in the country.

Counties Served: Alexander, Carrol, Champaign, Clark, Crawford, DeKalb, De Witt, Douglas, Edgar, Ford, Franklin, Gallatin, Grundy, Hamilton, Hardin, Iroquois, Jackson, Jefferson, Jo Davies, Johnson, Kane, Kankakee, Kendall, Knox, LaSalle, Lee, Livingston, Logan, Macon, Marion, Massac, McHenry, McLean, Menard, Moultrie, Ogle, Perry, Piatt, Pope, Pulaski, Saline, Sangamon, Shelby, Stephenson, Union, Vermillion, Washington, Wayne, White, Whiteside, Will, Williams, and Winnebago.

211 Metro Chicago

211 Metro Chicago provides information and referral services to the citizens of Cook County, a population of approximately 5,150,000.

With more than 30 Resource Navigators and 4 designated Resource Database Staff, 211 Metro Chicago has handled more than 100,000 contacts since opening earlier this year. Additionally, our resource database is comprised of more than 3,200 Agencies and more than 16,000 programs, helping individuals and families be directed to basic human services in their community at large.

As a funded partner of the City and County, we will be slowly integrated into other community programs to further assist individuals and families in need over next five years.

Parent Organization: United Way of Metro Chicago
211 Launch Date: January 2023
Contact Person: Richard LaPratt
Richard.LaPratt@211metrochicago.org
803-319-6919
Website: https://211metrochicago.org/
Inform USA Accredited: In Process
Interested in Expansion: Yes
Counties Served: Chicago and Cook County
Center Agent Full-time Equivalent Count:32
Center Agents Inform USA Certified: 55%
Customer Satisfaction Rate in the last year: 91%
Database Curator Full-time Equivalent Count: 4
Database Curator Inform USA Certified: 80%
Percentage of Database Updated in last year: 93%

Parent Organization: United Way of Greater St. Louis
211 Launch Date: February 2007
Contact Person: Robin Pokojski
robin.pokojski@stl.unitedway.org
314-242-1884
Website: https://www.211helps.org
Inform USA Accredited: Yes
Interested in Expansion: Yes
Counties Served: Calhoun, Clinton, Greene, Jersey, Macoupin, Madison, Monroe, Randolph, St. Clair
Center Agent Full-time Equivalent Count: 5
Center Agents Inform USA Certified: 57%
Customer Satisfaction Rate in the last year: 93%
Database Curator Full-time Equivalent Count: 4
Database Curator Inform USA Certified: 100%
Percentage of Database Updated in last year: 98%

211 Southwestern Illinois

211 Southwestern Illinois is a multi-channel contact center, providing diverse and accessible community connections and health and human service resources 24 hours a day via open and closed loop platforms.

As our region’s front door to more than 25,000 programs and services, we provide critical connections, locally and statewide, across 99 counties in Missouri and 9 counties in Illinois, working in partnership with more than 5000 agencies. As the state’s designated emergency response call center, we work in partnership with state and local emergency management agencies and COADs to support disaster response events and subsequent needs.

In addition, 211 provides critical infrastructure to support regional projects and initiatives in support of homeless prevention/diversion, energy assistance programs, medical hardships and more.