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Authority & Designation


The Illinois Department of Human Services (DHS) has identified 211 Illinois to serve as the lead entity to administer the 2-1-1 Service Act legislation. This legislation gives DHS and its identified entity authority to provide oversight and guidance around 2-1-1 services in Illinois.

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211 Illinois authorizes and designates the 2-1-1 number statewide. While local planning and funding is the priority, any changes to service areas and use of the 2-1-1 number must be authorized by 211 Illinois. Contacts us to submit a request for service area changes.

If you are interested in learning more about our authority and designation requirements, please contact us and we will be in touch.