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Authority & Designation
Authority
The Illinois Department of Human Services (DHS) has identified 211 Illinois to serve as the lead entity to administer the 2-1-1 Service Act legislation. This legislation gives DHS and its identified entity authority to provide oversight and guidance around 2-1-1 services in Illinois.
Designation
211 Illinois manages the use of the 2-1-1 number and approves 2-1-1 service providers statewide. While local planning and funding are the priority, 211 Illinois must authorize any changes to how the 2-1-1 number will be used or 2-1-1 service areas. Contact us to submit a request for service area changes.