Call 2-1-1 or Text Your Zip Code to 898211
Oversight & Guidance
Oversight
211 Illinois is actively working to achieve both our strategic and network plans. We coordinate statewide and federal funding to enable the provision of 2-1-1 services 24 hours a day. This includes reaching our goal of 100% coverage of 2-1-1 services in Illinois.
We plan, coordinate, support, and evaluate the statewide 2-1-1 network in Illinois. Our oversight exists to expand 2-1-1 services, enhance service quality, and take corrective actions to achieve high-quality 2-1-1 services. As a convener, funder, and collaborative partner, we monitor 2-1-1 activity and community data and trends across Illinois.
We developed a statewide health and human services database powered by the 2-1-1 data to bring together statewide information and referral efforts.
Guidance
We provide guidance and support to the statewide 2-1-1 network regarding accreditation, standards, and best practices. We invest in training and education on 2-1-1 and contact center best practices. We collaborate on service alignment, standardization, and continuity of 2-1-1 services. We achieve this by convening our network monthly to address quality issues and addressing client experience enhancement across Illinois.
211 Illinois hosts monthly meetings to support 2-1-1 staff at various levels, facilitate skill improvements, and focus on statewide service improvement. We also publish guides to support knowledge and skill improvement for our network and funding partners, such as United Way, Health Departments, and local elected officials.