Oversight & Guidance

We provide technical support to the 211 Illinois Statewide Network around accreditation, standards, and best practices. We invest in training and education around 2-1-1 and contact center best practices. We work collaboratively on service alignment, standardization, and continuity of 2-1-1 services. We achieve this by working collaboratively to improve the quality of services and create a more consistent client experience across Illinois.

211 Illinois hosts monthly network meetings to support 2-1-1 staff skill and service improvement. We also publish guides to support knowledge and skill improvement for our network and funding partners like United Way, Health Departments, and local elected officials.