Need Help? Call 2-1-1 on your phone. You can also text your Zip Code to 898211.
Guides
Service Change Checklist
The 2-1-1 Service Change Checklist was developed for community stakeholders like United Way, the Health Department, and Government leaders as a technical assistance and support tool when they are considering a service change. This checklist, along with the 2-1-1 Service Guide, will help you plan a successful 2-1-1 service transition.
2-1-1 Service Guide
The 2-1-1 Service Guide was developed for community stakeholders like United Way, the Health Department, and Government leaders as a technical assistance and support tool when reviewing, auditing, or selecting 2-1-1 services. Download the guide and contact us if you have any questions or need further support.
Contact Center Guide
The Contact Center Guide is for the 211 Illinois Statewide Network Contact Centers as a technical assistance and support tool to help align operations across Illinois. Download the guide and contact us if you have any questions or need further support.
Training Guide
The Training Guide was created as a technical support and help guide for the 211 Contact Centers in Illinois. Download the guide and contact us if you have any questions or need further support.
