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Guides
211 Contact Center Guidance
The Contact Center Guide is for the 211 Illinois Statewide Network Contact Centers as a technical assistance and support tool to help align operations across Illinois. Download the guide and contact us if you have any questions or need further support.
211 Contact Center Training Guidance
The Training Guide was created as a technical support and help guide for the 211 Contact Centers in Illinois. Download the guide and contact us if you have any questions or need further support.
211 Service Partner Change Checklist
The 211 Service Partner Change Checklist was developed for community stakeholders such as United Way, the Health Department, and Government leaders as a technical assistance and support tool when considering a service change. This checklist, along with the 2-1-1 Service Guide, will help you plan a successful 2-1-1 service transition.
211 Service Partner Guidance
The 211 Service Guide was developed for community stakeholders such as United Way, the Health Department, and Government leaders as a technical assistance and support tool for reviewing, auditing, or selecting a 211 service partner. Download the guide and contact us if you have any questions or need further support.
