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Closed & Awarded Opportunities
Uncovered Counties RFP - Phase 2
211 Illinois is releasing the final RFP in our uncovered counties series. We are seeking proposals from experienced vendors who operate 24-hour call centers with a history of providing information and referral (I&R) services in the United States. This final RFP is to reach 100% statewide 2-1-1 coverage in Illinois. This phase 2 RFP is to select existing or new contact center partners to provide 2-1-1 information and referral services to Illinois residents within eighteen (18) uncovered counties.
Release Date: November 1, 2024
Informal Webinar Recording
https://us06web.zoom.us/rec/share/Sgqio07IsVXFIAvsc9n5uLYcM7vB8gSVi03J6VSrpRn-Cv5GKTyHKVsoIsr0IJxj.ktiwyqY0dsVv5SFI?startTime=1730993404000
Passcode: a=2Qu1*8
Questions Deadline: November 10, 2024
No questions were submitted.
Application Deadline: November 25, 2024
Questions and applications should be submitted using our partner portal. You can register for it by clicking here. If you need help accessing the RFP or webinar links, please email contracts@211illinois.org.

Award Notice: Uncovered RFP Phase 2 was awarded to the United Way of the Midlands.
Uncovered Counties RFP - Phase 1
211 Illinois seeks proposals from experienced vendors who operate 24 hours call centers with a history of providing information and referral (I&R) services in the United States. We are releasing a series of 2-1-1 service RFPs in several phases. This phase 1 RFP is to select existing or new contact center partners to provide 2-1-1 information and referral services to Illinois residents within twelve (12) uncovered counties.
Release Date: May 7, 2024
Questions Deadline: May 17, 2024
Letter of Intent (LOI) Deadline: May 17, 2024
Application Deadline: May 28, 2024
Questions and a Letter of Intent (LOI) can be submitted after registering for our partner portal. Only approved LOIs will have access to apply.
