Mission, Vision, Values, & History

Mission

Serve as the statewide gateway connecting all people and organizations to high-quality health and human services information and resources, 24 hours a day, 7 days a week, 365 days a year.

Vision

Every person in Illinois has access to quality information, resources,and assistance for addressing health and human service needs.

Values

Accessibility – We ensure every person in Illinois has access to the necessary health and human services information and resources, regardless of means, ability, or background.

Equity – We recognize the numerous barriers that impact our diverse communities, and we are committed to adapting our services based on individual and community needs while maintaining a consistent, high-quality experience for all.

Empathy – We provide services compassionately, confidentially, and with intentionality, respecting the inherent dignity and worth of all people.

Excellence – We believe that each person deserves exceptional service, and we are committed to meeting and maintaining high standards in every aspect of our delivery.