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211 Illinois Provider Listing
Scroll down to view the statewide network map. Below the map, learn more about each 211 center.
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211 Illinois Provider Map
Approved 211 Illinois Provider Listing
Call 211 or 309-930-8407
- Planning Partners: 211 Illinois, the United Way of the Midlands, and contracted United Ways in Illinois.
- 211 Service Provider: United Way of the Midlands
- Parent Organization: United Way of the Midlands, 1229 Millwork Avenue, Suite 402, Omaha, NE 68102
- Contact Person: Mark Montgomery
mmontgomery@uwmidlands.org
402-510-8860 - Website: https://uwm211.org/
- Illinois Service Approval Effective Date: June 2024
- Approval Status: Active
- Inform USA Accredited: Yes
211 Central State
The United Way of the Midlands has been operating 211 services since 2002. They cover the entire states of Nebraska and Iowa. They joined the Illinois Network in June 2024, providing services to areas of central and western Illinois. They confidently provide 211 services via phone, text, email, or online chat.
Counties Served: Adams, Alexander, Bond, Boone, Brown, Bureau, Carroll, Cass, Champaign, Christian, Clark, Clay, Coles, Crawford, Cumberland, De Kalb, De Witt, Douglas, Edgar, Edwards, Effingham, Fayette, Ford, Franklin, Gallatin, Grundy, Hamilton, Hancock, Hardin, Henderson, Henry, Iroquois, Jackson, Jasper, Jefferson, Jo Daviess, Johnson, Kane, Kankakee, Kendall, Knox, La Salle, Lawrence, Lee, Livingston, Logan, Macon, Marion, Mason, Massac, McDonough, McHenry, McLean, Menard, Mercer, Montgomery, Morgan, Moultrie, Ogle, Perry, Piatt, Pike, Pope, Pulaski, Richland, Rock Island, Saline, Sangamon, Schuyler, Scott, Shelby, Stephenson, Union, Vermilion, Wabash, Warren, Washington, Wayne, White, Whiteside, Will, Williamson, and Winnebago.
211 DuPage
211 DuPage is a free, confidential information and referral service that provides a central access point to local health and human services 24 hours a day, 365 days a year. 211DuPage is an important resource for the citizens of DuPage County because it’s the number to call when you don’t know who to call.
Trained Information and Referral Specialists will help residents assess their needs and provide the resources to address those needs, all in a one-stop access point. Streamlining the process of seeking help for the residents of DuPage County.
Counties Served: DuPage
Call 211 or 630-407-6621
- Planning Partners: 211 Illinois and DuPage County Government
- 211 Service Provider: 211 DuPage
- Parent Organization: DuPage County Government, C/O DuPage County Community Services, 421 N County Farm Road, Wheaton, IL 60187
- Contact Person: Gina Strafford-Ahmed
gina.strafford@dupagecounty.gov
630-407-6444 - Website: https://211dupage.gov
- Illinois Service Approval Effective Date: November 2022
- Approval Status: Active
- Inform USA Accredited: Yes
Call 211 or 855-677-5253
- Planning Partners: 211 Illinois, United Way of Lake County, and the Interface Children and Family Services.
- 211 Service Provider: Interface Children and Family Services.
- Parent Organization: United Way of Lake County
- Contact Person: Quinton Snodgrass
Quinton.Snodgrass@uwlakeco.org
847-775-1019 - Website: https://211lakecounty.org/
- Illinois Service Approval Effective Date: September 2019
- Approval Status: Active
- Inform USA Accredited: Yes
211 Lake
United Way of Lake County unites leadership and resources to create lasting change that improves and saves lives in Lake County, Illinois. 211 is Lake County’s one-stop shop for help!
Lake County residents can connect with a wide range of services by phone or text, and an expert navigator will guide them to the help they need, regardless of the time of day, the language they speak, or where they live. 211 is transforming the way the United Way of Lake County helps thousands of our residents connect with essential health and human services to improve and save lives.
Counties Served: Lake
211 Heart of Illinois
Every day, individuals go without essential services while help is readily available.
The Heart of Illinois United Way and Advanced Medical Transport of Central Illinois partner to provide Heart of Illinois 2-1-1, a comprehensive information and referral line to connect callers to critical health and human care programs.
Contact 211 or 309-999-4029 – 211 is free, confidential, and available 24 hours a day, 365 days a year.
Counties Served: Fulton, Marshall, Peoria, Putnam, Stark, Tazewell, and Woodford.
Call 211 or 309-999-4029
- Planning Partners: 211 Illinois, Heart of Illinois United Way, the American Medical Transport of Central Illinois, and contracted United Ways in Illinois.
- 211 Service Provider: American Medical Transport of Central Illinois.
- Parent Organization: Heart of Illinois United Way
- Contact Person: Nicole Wilson
nicole.wilson@local.unitedway.org
309-674-5181 - Website: 211hoi.org
- Illinois Service Approval Effective Date: May 2013
- Approval Status: Unassessed
- Inform USA Accredited: No
Call 211 or 773-362-4401
- Planning Partners: 211 Illinois and the United Way of Metro Chicago.
- 211 Service Provider: 211 Metro Chicago
- Parent Organization: United Way of Metro Chicago
- Contact Person: Richard LaPratt
Richard.LaPratt@211metrochicago.org
803-319-6919 - Website: https://211metrochicago.org/
- Illinois Service Approval Effective Date: January 2023
- Approval Status: Active
- Inform USA Accredited: Yes
211 Metro Chicago
211 Metro Chicago provides information and referral services to the citizens of Cook County.
With more than 30 Resource Navigators and four designated Resource Database Staff, 211 Metro Chicago has handled over 300,000 contacts since its opening earlier this year. Additionally, our resource database is comprised of more than 3,200 Agencies and more than 16,000 programs, helping individuals and families be directed to basic human services in their community at large.
As a funded partner of the City and County, we will gradually integrate into other community programs to further assist individuals and families in need over the next five years.
Counties Served: Cook
211 Southwest Illinois
211 Southwestern Illinois is a multi-channel contact center, providing diverse and accessible community connections and health and human service resources 24 hours a day via open and closed loop platforms.
As our region’s front door to more than 25,000 programs and services, we provide critical connections, both locally and statewide, across 99 counties in Missouri and nine counties in Illinois, working in partnership with over 5,000 agencies. As the state’s designated emergency response call center, we work in partnership with state and local emergency management agencies and COADs to support disaster response events and subsequent needs.
In addition, 211 provides critical infrastructure to support regional projects and initiatives that address homelessness prevention/diversion, energy assistance programs, medical hardships, and more.
Counties Served: Calhoun, Clinton, Greene, Jersey, Madison, Macoupin, Monroe, Randolph, and St. Clair.
Call 211 or 800-427-4626
- Planning Partners: 211 Illinois and the United Way of Greater St. Louis.
- 211 Service Provider: 211 Greater St. Louis
- Parent Organization: United Way of Greater St. Louis
- Contact Person: Robin Pokojski
robin.pokojski@stl.unitedway.org
314-242-1884 - Website: https://www.211helps.org
- Illinois Service Approval Effective Date: February 2007
- Approval Status: Active
- Inform USA Accredited: Yes