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211 Service Act in Illinois
Accountability Matters
The Illinois legislature held a press conference to discuss the importance of accountability, oversight, and community partnerships in strengthening 211 services in Illinois. Watch the video to learn more.
211 Service Act State Legislation
The 2-1-1 Service Act legislation was originally passed in 2010. This legislation grants the Illinois Department of Human Services (DHS) and its designated entity the authority to provide oversight and guidance regarding 2-1-1 services in Illinois. 211 Illinois has been identified as the lead entity in the state of Illinois. This legislation guides our work and that of our partners in relation to 211 services.
In 2025, the legislation was updated, passed by both legislative houses in Illinois, and the governor signed it into law. The enacted changes express clarity regarding the 211 service partner requirement, oversight enhancements, and reporting requirements for the State of Illinois.
