Need Help Now? CALL 211 on your phone. You can also TEXT your zip code to 898211.
Mission, Vision & History
Mission
Illinois 211 serves as the statewide gateway connecting all people and organizations to high-quality health and human services information and resources, 24/7/365.
Vision
Expand 2-1-1 coverage in Illinois by partnering with not for profits and government organizations to connect people and organizations to community services, disaster relief services, and volunteer opportunities.
Timeline
1999
211 NationalThe 211 number is donated to the United Way of Atlanta. 211 service begins operation.
2000
211 NationalThe 211 number was set aside by the Federal Communications Commission (FCC) as the national number for Health and Human Service Information and Referral.
2003
211 IllinoisThe Illinois legislation created the Human Services 211 Collaboration Board to designate the three-digit code 211, to existing I&R services statewide.
2009
211 Illinois211 Service Act became law establishing a “Lead Entity” for planning and implementation of 2-1-1 in Illinois.
2010
211 Illinois211 Illinois was selected as “Lead Entity” to manage the expansion of 211.
2023
211 IllinoisAwarded $1.8 Million in state funding to support 2-1-1 services in Illinois.
2024
211 IllinoisAwarded $3 Million in state funding to support 2-1-1 services in Illinois.