The United Way of the Midlands has been operating 211 services since 2002. They cover the entire states of Nebraska and Iowa and now a portion of central western Illinois. They confidently provide 211 services via phone, text, email, or online chat.

Counties Served: Boone, Bureau, Cass, Henderson, Henry. McDonough, Mason, Mercer, Pike, Rock Island, Schuler, and Warren.

United Way of Lake County unites leadership and resources to create lasting change that will improve and save lives in Lake County, Illinois. 211 is Lake County’s One-stop-shop for help!

Lake County residents can connect with a wide arrange of service by phone or text, and an expert navigator will guide them to the help they need, regardless of the time of day, the language they speak, or where they live. 211 is transforming the way the United Way of Lake County helps thousands of our residents connect with essential health and human services to improve and save lives.

PATH has been providing some form of telephone based crisis and information and referral assistance since 1971, so the nature of handling 211 calls is deeply embedded in our organization’s foundation. With a mix of volunteer and funded positions, we provide primary 24-hour call support to upwards of 80% of Illinois and backup support for additional counties. We also answer after-hours calls for several McLean County based organizations (Stepping Stones, Project Oz, et al). Supporting this (and our 988 call center) is one of the largest and most robust accredited crisis databases in the country.

Counties Served: Alexander, Carrol, Champaign, Clark, Crawford, DeKalb, De Witt, Douglas, Edgar, Ford, Franklin, Gallatin, Grundy, Hamilton, Hardin, Iroquois, Jackson, Jefferson, Jo Davies, Johnson, Kane, Kankakee, Kendall, Knox, LaSalle, Lee, Livingston, Logan, Macon, Marion, Massac, McHenry, McLean, Menard, Moultrie, Ogle, Perry, Piatt, Pope, Pulaski, Saline, Sangamon, Shelby, Stephenson, Union, Vermillion, Washington, Wayne, White, Whiteside, Will, Williams, and Winnebago.

211 Southwestern Illinois is a multi-channel contact center, providing diverse and accessible community connections and health and human service resources 24 hours a day via open and closed loop platforms.

As our region’s front door to more than 25,000 programs and services, we provide critical connections, locally and statewide, across 99 counties in Missouri and 9 counties in Illinois, working in partnership with more than 5000 agencies. As the state’s designated emergency response call center, we work in partnership with state and local emergency management agencies and COADs to support disaster response events and subsequent needs.

In addition, 211 provides critical infrastructure to support regional projects and initiatives in support of homeless prevention/diversion, energy assistance programs, medical hardships and more.